Privacy Policy
This Privacy Policy explains how Otrava Technologies handles personal information received through its website, contact forms, and WhatsApp enquiries.
Last updated: 12 November 2026
1. Who we are
Otrava Technologies is an ICT and digital solutions business based in Lusaka, Zambia. Privacy enquiries can be sent to otrava.it@gmail.com.
2. Information we collect
When you contact us through the website, we may receive the information you choose to provide, including your full name, email address, telephone number, organisation or business name, selected service, expected timeframe, subject, and project details.
When you contact us through WhatsApp, we receive the information contained in your WhatsApp message and any contact details you choose to share with us.
Our hosting environment may also process basic technical request information needed to deliver and protect the website. This policy does not claim that the website uses analytics, advertising trackers, or non-essential cookies.
3. How we use information
- To respond to enquiries and quotation requests.
- To understand project requirements and prepare relevant service discussions.
- To communicate with you about an enquiry or agreed project.
- To maintain, secure, and improve the website and its enquiry process.
- To comply with applicable legal or regulatory obligations where required.
4. Storage and protection
Enquiry information is handled through the website hosting environment and the business email or communication channel used to respond to you. We take reasonable organisational and technical steps to limit access to enquiry information to people who need it for business purposes.
No website can guarantee absolute security. Please avoid sending passwords, payment-card details, national identity numbers, or other highly sensitive information through a general enquiry form or WhatsApp message.
5. Sharing with service providers
We may share enquiry information with hosting, email, communication, or technical service providers where that is necessary to operate the website, receive messages, provide a service, or protect the business. We do not sell personal information.
6. Retention
We retain enquiry information only for as long as it is reasonably needed to respond, manage a potential or existing business relationship, maintain appropriate records, resolve issues, or meet legal obligations. Retention may vary depending on the nature of the enquiry.
7. Your rights
Subject to applicable law, you may ask us to provide access to personal information we hold about you, correct inaccurate information, or delete information that we no longer need to retain. You may also ask questions about how your information is handled.
Email: otrava.it@gmail.com
Otrava Technologies, Lusaka, Zambia
8. Zambian data-protection context
This policy is intended to provide clear information in a manner appropriate to a technology business operating in Zambia, including the principles reflected in the Data Protection Act No. 3 of 2021. It is general website information and should be reviewed against the specific data flows and legal requirements that apply to a particular project or processing activity.
9. Changes to this policy
We may update this policy when the website, enquiry process, business operations, or applicable requirements change. The latest version will be published on this page with its updated date.